Refund policy

30-Day Returns

You have 30 days after receiving your item to request a return. The item must be in the same condition as received, with all accessories included.

To start a return, email us at info@smartclearvision.co.uk with your order number. Please do not send items back without first contacting us.

Returns should be sent to: Smart Clear Vision, Springhill House, Walsall Road, Lichfield, Staffordshire, WS14 0BX.

90-Day Warranty

Every product comes with a 90-day warranty covering electrical faults and defects. If your TV develops a fault within the warranty period, contact us and we will arrange a replacement or full refund.

Damaged or Faulty on Arrival

Please inspect your TV upon delivery. If it arrives damaged or faulty, contact us immediately with photos. We will arrange a replacement or full refund at no extra cost.

Change of Mind

If you change your mind after we have shipped, you are liable for return shipping costs both ways. The item must be returned in the same condition as received.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, you will be refunded to your original payment method within 5–10 business days.

Contact

Email: info@smartclearvision.co.uk
Phone: 01543 758785